سياسة الاسترجاع والاستبدال

1- Platinum mattresses guarantee the return or replacement of the product only once unless there is a manufacturing defect within three days from the date of receipt, provided it is in its original condition as sold without removal or opening of the packaging. 2- The customer must inspect the product and ensure it is free from any damage before the delivery representative leaves, and their signature on the receipt or shipping bill is considered an acknowledgment of the product's safety. 3- The warranty for imported mattresses is 10 years for replacement if a depression of 3 cm from the surface of the mattress is proven, and 5 years for replacement for mattresses manufactured in the Kingdom according to a technical maintenance report. 4- The bed warranty is 10 years for wood maintenance and 2 years for fabric or leather maintenance. 5- In case of product replacement or return after receipt, the shipping and delivery costs will be deducted. 6- After the customer confirms the details to be customized and completes the purchase, returns and replacements are not allowed. 7- Some specifications can be modified after customization, with a cost to be determined and agreed upon. 8- Products with special sizes cannot be exchanged or returned. 9- Pillows, insulators, or mattress covers cannot be exchanged or returned after opening for health and safety reasons. 10- The warranty does not cover mattresses exposed to any liquids, dirt, cuts, or those placed on zippers or beds with spaced wooden panels. 11- The warranty does not cover mattress softness or misuse. 12- In case of return, the amount will not be paid in cash to the customer but will be transferred to their personal account within 15 working days. 13- If the purchase was made through installment companies, the order is non-modifiable, and the company is not responsible for any amounts paid by the customer. 14- The color of the product displayed on the online store may differ from reality due to lighting differences during photography, and we guarantee an 80% match. 15- The site has the right to cancel the order in case of a pricing error, stock depletion, or suspicion of fraud. 16- If there are multiple colors of the product in the online store, the color selected by the customer will be applied to the entire product (one color) unless the customer states otherwise in the notes section when completing the order. 17- In case of confusion or disagreement regarding the replacement, return, or warranty policy, the laws of the Ministry of Commerce and Investment will be followed. 18- We have the right to contact the order owner directly via phone or WhatsApp.